Data-Related Managed Services

Our data-related managed services are configured to handle a wide variety of our customers' data processing requirements, and could range from strategic requirements like business information, to operational requirements such as invoice and applications processing. Our data-related managed services are described below:

Multi-Channel Customer Relationship Management (mCRM)
Our mCRM solutions are designed to incorporate components that enable companies to engage with their customers "round the clock" through multiple channels in addition to voice-based customer contact. Our services enable you to build one-to-one communication channels interacting with your customer over the entire customer life-cycle (pre-sales, during the sale and after-sales), ensuring high levels of customer satisfaction and retention, while significantly reducing the cost of traditional customer support. Our mCRM solutions include:

• Voice-based solutions (as described above)
• Web based services
• Email based services
• SMS based services
• iTV based services

Claims and Applications Management (CAM)
Several businesses process tens of thousands of transactions related to processing of claims and applications. gms's CAM solutions are designed to provide rapid and accurate processing of claims with information verification, authorisation and confirmation to deliver value to customers. These services can be provided across industry verticals. Sample services include:

• Sales order entry
• Claims processing
• Credit application processing
• Equipment lease processing

Finance and Accounting (FAM)
gms develops solutions that enable customers to minimise costs associated with the finance and accounting function, and eliminate costs associated with penalties for late payment and interest charge, and ineffective receivables collection. gms provides comprehensive FAM solutions that comprise:

• Accounts payable
• Accounts receivable
• Billing and invoices
• General ledger
• Reconciliation
• Fixed asset management

Human Capital Management (HCM)
People are considered to be one of the company's most important assets. They are also our 'internal customers' and we need to ensure that we are responsible and responsive to them. However, this needs to be done in a cost effective manner. gms provides cost effective HCM solutions that provide high quality services to their 'internal customers' without incurring high investments. Our HCM solutions include:

• Payroll processing
• Administration of employee benefits
• Disbursal management
• Statutory compliance and support
• Employee records maintenance
• Administration of statutory contributions
• Personal income tax assistance
• Helpdesk for employee queries

Digital Content Management (DCM)
In today's environment, companies need to manage an increasing amount of content and information. While these are critical to the organisation from a knowledge asset perspective, it is usually time consuming and expensive to manage content and information, as most companies try to manage all the content. gms works with companies to identify their key knowledge requirements and design and implement a content management solution to support that. Our DCM solutions include:

• Non-digital to digital media conversion, rich media conversion and coding
• Voice and data transcription
• Transcoding/encoding
• Interactive streaming

Market and Business Intelligence (MBI)
Companies constantly require fresh and accurate knowledge on the external environment - market, customers, competitors and technology, to enable them to make informed business choices. In addition, they often lack capabilities to aggregate and disseminate external knowledge, and even when they have these capabilities, they are often time consuming and expensive activities. gms works with companies to define their external knowledge requirements and develops a suite of outputs to meet these requirements. The outputs delivered to companies include:

• Company primers
• Executive profiles
• News digests
• Business pipeline monitors
• Competitor monitors
• Ad-hoc market research