Voice-Based Customer Relationship Management (vCRM)

Our voice-based CRM solutions are designed to help customers eliminate the risk of losing business due to poor customer interactions related to understanding their queries, long response times, being 'always on' to respond to their queries, etc. gms understands the service standards required for voice-based customer interactions, which is critical for customer retention. Our voice-based CRM solutions include:

• Inbound call centre services, which could include:
  • Help Desks (customers, employees, etc)
  • Insurance claims Processing and Support Centres
  • Legal Claims
  • Dial-in Polls
  • Contests / Events Registration
  • Database Queries, etc
    
    
• Outbound call centre services, which could include:
  • Telemarketing and product launches
  • Market Survey and Market Research
  • Credit Verification
  • Collections / Bills follow-up, etc
    
    
• Technical assistance services, which could include:
  • Hardware related queries
  • Software related queries
  • Trouble shooting technical difficulties